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DWP standards committee consultation on the decisions and appeals processThe Standards Committee looked at the effectiveness of the reconsiderations and appeals process in its work programme for 2004/5. In doing so it canvassed for views on the system for various benefits.
The consultation period is now over. The DWP Standards Committee received more than 1,300 responses to the Reconsideration and Appeal Questionnaire which was issued as well as 350 internal responses and valuable contributions from their Customer Representative Consultation Group.
A summary report of the findings is currently available from the link below. Full details will be published in the Committee’s Annual Report, available on the DWP website later in the year.
