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Frequently asked questions - tax, tax credits and related issues

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If there is a question that you have been puzzling over why not suggest a faq. This page last updated 27 October 2008.

Q1. What are tax credits?

Q2. How do I claim tax credits?

Q3. How much are tax credits?

Q4. Who is responsible for tax credits?

Q5. What if I have been overpaid tax credits?

Q6. What if I disagree with my tax credits decision?

Q7. What if my circumstances change?

Q8. Do I have to have a medical examination to prove disability for tax credits purposes?

Q9. Where can I get advice on tax credits?

Q1. What are tax credits?

A1. Tax credits give financial help to you if you have dependent children or are in work but on a low income. You must be over age 16 . The help for children is called child tax credit (CTC) and the help for those in work is called working tax credit (WTC). You can find out more about tax credits in our Factsheet F9 - a guide to tax credits.

Q2. How do I claim tax credits?

A2. You claim both child tax credit (CTC) and working tax credit (WTC) on the same form, TC600. You can get form TC600 from Jobcentre Plus offices and HM Revenue and Customs Enquiry Centres.

Alternatively you can telephone 0845 300 3900 (text phone 0845 300 3909) if you live in Great Britain or 0845 603 2000 (textphone 0845 607 6078) if you live in Northern Ireland for a copy of the forms.

Q3. How much are tax credits?

A3. The amount of tax credits you can get are affected by:

You can find out more about tax credits in our Factsheet F9 - a guide to tax credits.

Q4. Who is responsible for tax credits?

A4. Responsibility for administering the new tax credits rests with HM Revenue and Customs.

Q5. What if I have been overpaid tax credits?

A5. The amount of tax credit paid in a particular year is usually an estimated amount based on the previous year's income and adjusted finally, at the end of the tax year, once the income for the year is known you may be asked to repay any overpaid tax credits.

You may not have to repay this overpayment or be allowed to repay it over a longer time period than normal if you were overpaid because of an official error or it would cause hardship to you or your family if you had to pay the tax credit back. You can find out more on our tax credits overpayment page.

The Low Incomes Tax Reform Group (LITRG) has written a Help with tax credit overpayments guide to help claimants through the complexities of fighting a tax credits overpayment decision and to enable them to decide how to fight and how to find extra help. The guide is free to download from the link above.

Q6. What if I disagree with my tax credits decision?

A6. You can ask the Revenue to look at a decision again or appeal against a decision.

You must appeal within 30 days of the date of your decision. Requests for an appeal made after the thirty days will not be allowed unless you have a very good reason for not applying earlier.

You cannot appeal against a decision to recover an overpayment of tax credit, only against a decision about the amount of tax credits you are entitled to, or whether you were entitled at all. You can find out more on our if you disagree with a tax credits decision page.

Q7. What if my circumstances change?

A7. You do not have to tell the Inland Revenue if your income changes during a tax year but you might wish to do this because there is a risk of an underpayment or overpayment when the tax year ends and the award is compared with your actual income. Any underpayment will then be repaid as a lump sum. Alternatively, if you have been overpaid you will have to pay this money back.

You must report the following changes:

You can find out more about tax credits in our Factsheet F9 - a guide to tax credits.

Q8. Do I have to have a medical examination to prove disability for tax credits purposes?

A8. No there is no requirement to pass a medical for tax credits.

Q9. Where can I get advice on tax credits?

A9. The best way to get advice on tax credits is to go to a local advice centre in your area, such as a local citizen's advice bureau.

The homeless uk  website has an excellent "services" search facility which enables you to search, by area, for agencies providing benefits and debt advice (be sure and type benefits in the "text" box).

You may also find our Factsheet F15 - finding a local advice centre useful.

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