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In the Second Reading debate of the Welfare Reform Bill, the Secretary of State James Purnell indicated that he would be prepared to look at the idea of a 'Claimants' Charter', setting out the rights that those claiming state benefits and accessing employment services can expect.
This draft Claimants' Charter is intended to represent the first step in the development of a scheme to protect benefit claimants in their dealings with public, private and third sector welfare to work employment services.
Additionally, it intends to provide clear criteria against which the performance of such services can be measured beyond simple employment outcomes. It is a discussion document and we welcome comments on the content. It is not intended to replace or remove any statutory powers of review or appeal from benefit claimants.
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