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Making experiences count: a new approach to responding to complaintsThis consultation paper provides a set of proposals to unify and reform the current arrangements for making complaints across health and social care.
As well as fulfilling the commitment in 'Our health, our care, our say', it proposes a radical new approach to complaints handling which is more flexible and supports organisational learning.
You can view the consultation paper by clicking on the link below.
The closing date for responses was Wednesday 17 October 2007.
Note: for pdf files you will need to download adobe acrobat reader. To convert the pdf to alternative formats or for more information on accessibility go to access adobe.
