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This Department for Work and Pensions research examines the extent to which those applying for Disability Living Allowance (DLA) understand the purpose of the benefit and the qualifying conditions.
The report presents the findings from 100 face-to-face interviews with DLA applicants of working age whose claims were disallowed. It was carried out in their homes, during June and July 2007.
The aim of the research was to explore the reasons why there are so many applications from people who clearly do not qualify for DLA and who would therefore be unsuccessful.
The findings from this study will be used to design appropriate operational strategies for improving the targeting and efficiency of the claims’ process.
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