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This report finds that benefits for carers are unnecessarily complex and cause confusion. About a fifth of carers who receive benefits have difficulties with some aspect of the application process. These difficulties include understanding the information provided by the Department and also what information they are required to provide.
Among its recommendations are that carers only eligible for top up payments such as carer's premium or the pension credit additional amount should be able to apply directly for those benefits.
The report also finds that the Department for Work and Pensions' (DWP) employment support is not well suited to helping carers find work because of insufficient understanding of carers' needs amongst Jobcentre Plus staff and the fact that there is no means to identify vacancies most suited to carers' circumstances. It makes a number of suggestions in relation to training for Personal Advisers, as well as providing incentives for Advisers to find employment for carers.