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James Purnell, Secretary of State for Work and Pensions, speaking at the Jobcentre Plus National Conference, Wednesday 9 October 2008, gave advice to Jobcentre staff on how best they can approach their job in times of recession.
“After the longest period of growth in British economic history, this all feels like a new conversation. And the truth is that none of us know exactly what’s around the corner. But we can – and must – learn the lessons from previous slowdowns in this country, and from overseas."
The Minister praised the work of Jobcentre Plus service and its staff. He emphasised that, during a slowdown, it becomes even more important for these staff to help those losing jobs to find the next one.
“One of the best things about my job is meeting Job Centre Plus advisers – they are the best in the business, and the cream of the civil service. I love the mix of passion, compassion and toughness that they always bring.”
He then offered his own advice on how staff should handle customers in a recession:
You can view James Purnell’s speech at the Jobcentre Plus National Conference from the link below.
James Purnell will also speaking at
